Returns & Refund Policy

We want you to be happy with your Anjali Mudra purchase. We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

30-Day Returns

To be eligible for a return, your item must be in the same condition that you received it, with only minimal use, and returned in its original packaging.

To start a return, contact us at contactus@anjalimudra.com.au.

Once your return request has been approved, we will provide you with return instructions and the address of the fulfilment centre closest to your region that is able to accept your return.

For change-of-mind returns, customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless otherwise required by applicable consumer law.

Please do not return an item to the address shown on your original parcel or to another Anjali Mudra address unless we have specifically instructed you to do so. Items returned without first requesting and receiving return instructions may not be accepted.

We recommend using a tracked shipping service when returning an item. Anjali Mudra is not responsible for return parcels lost or damaged in transit before they are received by our designated fulfilment centre.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is defective or damaged, or you receive the wrong item, contact us as soon as possible at contactus@anjalimudra.com.au so we can assess the issue and make it right.

Where an item is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws, your rights and any return-shipping responsibilities will be handled in accordance with those laws.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, including applicable rights under the Australian Consumer Law.

Exceptions & Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Gift cards
• Custom or personalised products
• Items that have been significantly used, damaged after delivery, altered or are no longer in their original condition
• Items specifically identified as final sale or non-returnable before purchase, where permitted by law

Please contact us if you have questions about whether your particular item is eligible for return.

These exclusions do not affect any rights you may have in relation to faulty, damaged, incorrectly described or incorrectly supplied goods under applicable consumer law.

Sale Items

Sale or promotional items are eligible for our standard 30-day return policy unless they were clearly identified as final sale or non-returnable at the time of purchase.

This does not affect any statutory rights you may have.

Exchanges

If you would like a different product, colour or design, the simplest option is to return the original item in accordance with this policy and place a separate order for the replacement item.

European Union — 14-Day Right of Withdrawal

If your order is subject to European Union consumer withdrawal laws, you may have the right to cancel your purchase within 14 days of receiving the goods, without providing a reason.

This statutory right is separate from our voluntary 30-day return policy.

Where the right of withdrawal applies, please contact us at contactus@anjalimudra.com.au before returning your order so we can provide the appropriate return instructions and return destination.

Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning goods when exercising the right of withdrawal.

Your statutory rights under applicable European Union and local consumer laws are not affected by our voluntary returns policy.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank, credit card provider or payment service may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at contactus@anjalimudra.com.au.

Return Shipping

For standard change-of-mind returns, the customer is responsible for arranging and paying for return shipping to the return location provided by Anjali Mudra.

Because we work with fulfilment partners in different regions, the return address may be different from the address from which your order was originally shipped. We will provide the appropriate return location after your return request has been approved.

Do not send a return until you have received return instructions from us.

Contact Us

For returns, refunds, exchanges or questions about this policy, contact:

Anjali Mudra
Landon Industries Pty Ltd
262 Edgecliff Road
Woollahra, NSW 2025
Australia

Email: contactus@anjalimudra.com.au